Frequently asked questions
Questions about Mizoricollection
1Why are they so affordable? Do they have the same quality as brand perfumes?
By eliminating unnecessary packaging, advertising and prestige pricing that designer brands do, we managed to focus all our efforts on the quality of the fragrance and on delivering the exact same luxury scent, for a fraction of the price. For more information about our pricing check the transparent pricing section.
2Are these fragrances long lasting?
They are designed to be very long lasting, just like designer fragrances, in some cases even longer, depending on the composition.
3Are the fragrances tested on animals?
None of our products are tested on animals. Also, all our perfumes are vegan!
Questions about Payment
1When do i get charged?
You pay your perfumes upfront. You also get free shipping for 3 products or more. We will ship you the 50ml bottles with or without a sample. As we phase out our 2ml samples, you may find some orders come with a sample and some don’t. Regardless of whether you receive a sample or not, you are welcome to test the full-size bottle and return it if you don’t love the scent. Returns are always free. You can return any perfume you don’t like within 30 days after shipping and we will refund you the full price. Also, please note that shipping costs are not included in the refund if you ordered less than 3 items.
2When will you ship my order?
Here’s how it works: you order, we process, then we ship. Orders typically take 1-2 business days to process. Orders placed after 11am ET are processed the next business day. All orders are shipped from our warehouse in Almere , so depending on where you are located, it can take between 2 to 7 business days to arrive. We ship Monday through Friday, excluding weekends and holidays. After placing an order, you’ll receive a confirmation email.When your order is shipped, you will receive another email with your tracking link.
3Which payment options do you have?
You can pay easy and safely with Credit Card, Paypal, iDeal and cash on pick up.
Questions about Returns
1What is your return policy
Returns are always free. You can return any items that you don’t like within 30 days after shipping and we will refund you the full price. Nevertheless, we don't refund the shipping costs (if you order less than 3 products, otherwise it's free).
2How do I return an order?
First of all, you need to send the product back to us within 30 days of shipping. We will use the shipping date on the tracking code as the starting date for those 30 days. After this time, no returns will be accepted and we will not be able to refund you. You have 2 options: - you can start the return process here. - you can send an email email@example.com so that we can help you out.
3What should I do if my order is lost, damaged or stolen?
If your package is marked as delivered (stolen): you can file a claim with Route that can be approved no earlier than 5 and no later than 15 days from when it was marked delivered. Orders over $100 USD require a police report. If your package is damaged: you can file a claim with Route for damaged items, attaching photos of the package and item. You need to do that no later than 15 days from when the package was marked delivered. If the package is lost: you can file a claim with Route for lost package that can be approved no earlier than 7 days and no later than 30 days from the last update, 60 days from order date. If you decide not to add Route: If something happens with the package, please contact us at firstname.lastname@example.org and we will work together to find a possible solution.